FAQ
We’ll have your order on the road by the following business day and at your door between 2 to 7 business days. We’re unable to account for any unforeseen delivery delays from the carrier due to COVID.
When you get to the check-out with your bundle of items, we accept the following payment methods:
- Visa
- Mastercard
- Paypal
- Paypal Pay in 4
- Afterpay
Bear Gear is our exclusive premium range for your little mate. We like to think of it as the next step up for ultimate style and comfort.
Your happiness in your new purchase is important to us. For any sizing or quality complications, we’ll readily exchange it for a suitable product or issue a store credit.
For us to accept the return of your product, it must be:
- in the original condition, as you received it – not used or altered in any way; and
- shipped back in its original, undamaged box – including all original packaging.
- not a custom sized product
We recommend that you ship via Australia Post to ensure that you receive a tracking number. For more information, please refer to our warranties and returns policy.
We understand issues can arise with product purchases and provide different options to accommodate your situation.
For any faulty, defective or incorrectly supplied products, we’re able to provide you with a refund or exchange for your purchase.
For more information, please review our terms and conditions.
As much as we all try not to, impulse purchases happen. If you’ve changed your mind on a product, we can give you a store credit to use for any Adventure with Dogs product.
For more information, please review our terms and conditions.
As much as we want to see all our customers’ friendly faces, Adventure with Dogs is an exclusive e-commerce website.
Stay in the loop with us through our Facebook and Instagram accounts. Make sure to tag us in any snaps of your pup in our gear!
